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Ford, Honda lead latest J.D. Power owner loyalty survey
Filed under: Car Buying, Ford, Honda, Hyundai, Kia, Lexus, Toyota Customer loyalty is incredibly important to automakers and something earned by providing both good products and service. J.D. Power has...
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J.D. Power: Styling biggest reason people reject Acura
Filed under: Car Buying, Acura, Design/Style, Luxury 2010 Acura TL SH-AWD - Click above for high-res image gallery It's no secret that the corporate schnoz adopted in recent years by Acura is, shall we...
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Lexus, Mini top J.D. Power customer service survey
Filed under: Car Buying, Etc., Jaguar, Land Rover, Lexus, Mini, SuzukiJ.D. Power and Associates has just released the results of its latest customer service survey. Lexus managed to take home the...
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JD Power's 2011 Vehicle Dependability Study names Lincoln best brand, Toyota...
Filed under: Car Buying J.D. Power and Associates has released its annual Vehicle Dependability Study for 2011, and there are a few surprises in store for those who religiously keep track of who...
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Autoblog Podcast #222: Chevy Colorado, Porsche 918, Tata Nano for U.S. and...
Filed under: Podcasts, Etc., Chevrolet, Porsche, Tata Click above for the Autoblog Podcast in iTunes, RSS or listen now! Autoblog Podcast #222 is ready to go, and the crew this week is Chris Shunk,...
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Mulally facing pressure to fix Ford tech and quality glitches
Filed under: Technology, Crossover, Ford Ford has had its share of quality issues with its fledgling MyFord Touch technology, and watchdogs like Consumer Reports and J.D. Power have taken notice....
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2011 J.D. Power Initial Quality report praises Lexus, Honda, pans Ford
Filed under: Car Buying, Plants/Manufacturing, Ford, Honda, Lexus The calendar has kicked over to summer, and that means J.D. Power has just updated its Initial Quality report. The 2011 edition of the...
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Hyundai, Jeep and Chrysler show biggest gains in J.D. Power APEAL report
Filed under: Etc., Chrysler, Hyundai, Jeep J.D. Power loves to know what you think about new cars and the companies that make them. One of their annual reports is called the APEAL study, which looks at...
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Nissan rushes to grapple with poor quality survey scores
Filed under: Plants/Manufacturing, Technology, Infiniti, Nissan While Nissan has never enjoyed the same stellar reputation for quality as its Japanese compatriots at Toyota and Honda, it has lately...
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Surprise! J.D. Power reports consumers frustrated with navigation systems
Filed under: Technology, Infotainment For those of us testing dozens of in-car navigation and infotainment systems each year, J.D. Power's 2011 U.S. Navigation Usage and Satisfaction Study comes as no...
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Car and Driver calls out J.D. Power IQS
Filed under: Car Buying, Technology, Ford, Design/Style Ford has taken it on the chin from J.D. Power since the carmaker rolled out its new MyFord Touch system in the 2011 Explorer. Ford's ranking in...
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J.D. Power: More car buyers base purchases on brand reputation than ratings...
Filed under: Car Buying, Marketing/Advertising Reputation is everything, according to a new survey by J.D. Power and Associates. The 2012 Avoider Study found that 43 percent of buyers who steer clear...
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J.D. Power reports vehicle dependability has substantially improved
Filed under: Car Buying, Buick, Cadillac, Ford, GM, Hyundai, Lexus, Lincoln, Porsche, Scion, Toyota Remember the days of planned obsolescence? They're over. The latest J.D. Power Vehicle Dependability...
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Lexus, Mini take home dealer satisfaction laurels in latest J.D. Power survey
Filed under: Car Buying, Buick, Cadillac, Chevrolet, GM, GMC, Jaguar, Lexus, Mini When it comes to handing out awards, nobody works harder than J.D. Power. With surveys concocted to measure...
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Who, exactly, is J.D. Power?
Filed under: Car Buying, Etc. J.D. Power has become a household name thanks to the organization's yearly awards based on in-depth consumer surveys about all manner of goods and services. In the...
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Ford tempers expectations of improvement in J.D. Power quality survey
Filed under: Technology, Ford, Lincoln Technology can be a fickle thing for automotive companies. Done right, tech can help sell cars. Done badly, and tech can sink a whole company's image. Ford is...
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J.D. Power Initial Quality Study highlights infotainment woes, puts Lexus on top
Filed under: Etc., Technology, Infotainment Despite an overall increase in overall quality of five percent, automakers are continuing to struggle with in-car technologies, says J.D. Power in its annual...
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What's the right way to read an automotive quality report?
Filed under: Etc.Why No One Quality Report Tells The Whole Story Quality remains one of the most significant factors for folks buying a new car. There's no question that fuel economy has become a...
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Chrysler suspends incentives, penalties for dealer customer service
Filed under: Car Buying, Marketing/Advertising, Chrysler, Dodge, Jeep, Ram Last December, J.D. Power's Sales Satisfaction Index Study ranked Chrysler's Jeep, Ram and Dodge brands at the bottom of the...
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J.D. Power: Vehicle dependability at all-time high, Lexus and Porsche lead
Filed under: Car Buying, Lexus, Porsche, Toyota Each year, J.D. Power and Associates surveys original owners of three-year-old vehicles to find out what kinds of problems they have had experienced over...
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